So now you know what ordinary folks, including small businesses, have to deal with all the time. An epiphany for the parasitic class? Doubt it.
“When you call, you reach a call centre of people who can’t help you — human answering machines. How does that make any sense?” she wailed. “The people you call don’t have any access to your file, they can’t change anything. All they can do is create a ‘ticket’ so that apparently one of the magical little elves will someday look at your file and decide to fix it.”
More.